Collins Management Company was founded in 1989 with the purpose of providing premium customer service to local homeowners associations. After three decades, much has changed in our industry, but our values hold true. While our competitors are swallowed up by large out of state corporations, we remain (and will always remain) a local and independent family owned and operated Bay Area firm with our focus in serving Contra Costa, Solano, Alameda and Marin Counties.

Our values and purpose will continually be to provide the absolute best customer service experience for our boards, homeowners, and homeowners associations. Our business model is simple: focus on existing clients (not growth), remembering it is far more cost effective to retain existing clients than to find new ones. When we attract new clients to our family, we rely on our good name and reputation—not a huge marketing department.

Although Collins Management is family owned and operated, much of its success is attributable to its dedicated team of community managers and support personnel. Each play a critical role in providing our customers the superior service they deserve. We strive to ensure that our entire staff has an outstanding general knowledge of community management and moreover, a precise knowledge of your specific community.

Our Services

Collins Management Company offers homeowner associations full management services including: financial, administrative, consultative and property services.

At Collins Management Company we pride ourselves on our flexibility and ability to adapt to our customers unique needs. Our goal is to provide you with a custom management package that makes sense for you and your community.

We're Here to Stay - We are a family-run and operated business that has grown over the last three decades through word of mouth and by staying committed to our core beliefs of excellent service, best-trained managers, and client & employee retention. Getting big is not our goal because we have seen what that has done to our competitors. Nor is our company for sale.

Qualifications

Collins Management is proud that we are one of the few management companies in Northern California to earn the ACMC (Accredited Community Management Company) designation through CACM (California Association of Community Managers). The accreditation required a rigorous review of all our business functions including a full audit of our accounting systems by an outside CPA firm. The ACMC designation conveys that our firm is committed to ethical standards, utilizes necessary checks & balances, current risk management practices, and implements strong financial controls in managing the clients' interests. Also, Collins Management is proud of our A+ Rating through the Better Business Bureau.

Manager Qualifications - We are proud to announce that all of our managers are certified as Certified Community Association Managers. Further, all of our managers undergo a one-year minimum training/mentoring program before they are promoted to the manager's position. To continually improve service for our valued clients, Collins Management is dedicated to hiring and developing the best managers and support staff. We achieve this with a heavy emphasis on education and training.

Our Culture

Our trade is community building

Our tool is service

The Collins Management team - a dynamic, thoughtful, and kind group of people working together in the spirit of innovative problem solving, collaboration and excellence - have a vision for the company that:

• We provide a responsive, reliable, accountable and ethical service to our clients, partners and colleagues;

• We work in an atmosphere of camaraderie, teamwork, play, and cooperation;

• We never stop learning and teaching;

• We remain industry leaders, respected by our competitors;

• We give back to our community;

• We use innovative technology to maximize productivity and add value;

• We develop and value our most precious commodity: educated, curious and hardworking people;

• We maximize our business potential without sacrificing our values.

And with this vision we will build a customer-centric business that prioritizes the servicing and retention of existing customers above new business. We will grow, but only as a natural outgrowth of the successful implementation of our vision; not as a function of our marketing budget. Therefore, our reputation must speak for itself. In order to develop that reputation, we must first embrace the importance of our mission: To facilitate the transformation of a collection of people and structures into communities.