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Collins Management Company offers Homeowner Associations full management services including: financial, administrative, consultative and property services.
At Collins Management Company we pride ourselves on our flexibility and ability to adapt to our customers unique needs. Our goal is to provide you with a custom management package that makes sense for you and your community.Our Culture
The following is a list of responsibilities and tasks we perform as a Full Service Manager. Whether you require our assistance in all, or maybe only a few of the following services, we can custom tailor a management package that makes sense for your community.
The management of community associations is often an involved and complex process. So involved that it is difficult to merely list all of the services we offer. Upon request we would be happy to better describe our range of services over the phone or in person.
Until such time we have a chance to meet, please peruse the following list of offered services. Many of the services listed are common to most management companies, what is uncommon is our commitment to the best quality and service available to you today.
Collins Management Company was founded in 1989 with the purpose of providing premium customer service to Homeowner Associations. After three decades in business, our purpose has not changed. Today, we are a growing company with most of our new business coming from personal references. Although Collins Management Company is family owned, much of its success is attributable to its dedicated team of managers and employees, each playing a critical role in providing our customers the superior service they deserve. We strive to ensure that our entire staff has an intimate knowledge of your community. With the help of our extended team of contractors, accountants, attorneys and other professionals, Collins Management Company has become a company synonymous with responsiveness and service. As we begin our fourth decade in business, we are confident in our ability to build upon the foundation we have worked so hard to establish.
Collins Management ownership and staff take customer service seriously. You may be seeking a management change because of deficiencies with your current management firm’s customer service. The following are a few of the things that make us stand out among our competitors:
Our in-house accounting department uses current computer technology to provide timely, comprehensive and understandable monthly financial statements, complete with budget comparisons and reconciled bank statements that detail the exact financial position of your Association. We are happy to provide extra training to directors so that the board fully understands the Association’s financial picture. Checks for the Association’s bills are prepared on a monthly basis for signature by the Board of Directors. Collins Management never has the ability to sign checks or transfer funds without Board approval. It is your money and you are in control.
Our staff monitors homeowner assessment payments. We utilize a payment coupon method where owners submit their monthly payments directly to the bank for deposit into the Association’s checking account. This “lockbox” method provides immediate processing of member payments and allows the Association the opportunity to take advantage of the various services offered by the bank. Close attention is given to individual accounts to see that payments are timely and consistent.
Upon request, owners will be mailed monthly statements instead of payment coupons. We encourage aggressive collection of delinquent assessments in accordance with the Association’s CC&Rs and the mandates of the State of California. If applicable, notices are sent to owners whose payments are late and to those whose accounts are up to 90 days delinquent. After 90 days, Collins Management Company will serve as a liaison between the Association and the Association’s collection service.
Unlike most of our competition, we never claim a portion of your late fees. The Association keeps late fees paid by delinquent homeowners, not Collins Management. Lost late fees are a hidden cost for many communities, costing them thousands of dollars every year.
Collins Management's custom association websites greatly improve communication between Collins Management Company, Board members and homeowners. Homeowners are able to check their statements, communicate with managers & Board members, submit and track maintenance requests, download minutes, documents, forms and much more. Further, Associations can send targeted electronic communications to quickly disseminate information to the right people. Our clients save money by reduced mail costs for homeowners who request communications electronically.
Collins Management is proud that we are one of the few management companies in Northern California to earn the ACMB (Accredited Community Management Business) designation through CACM (California Association of Community Managers). The accreditation required a rigorous review of all our business functions including a full audit of our accounting systems by an outside CPA firm. The ACMB designation conveys that our firm is committed to ethical standards, utilizes necessary checks & balances, current risk management practices, and implements strong financial controls in managing the clients' interests. Also, Collins Management is proud of our A+ Rating through the Better Business Bureau.
Manager Qualifications - We are proud to announce that all of our managers are certified as Certified Community Association Managers. Further, all of our managers undergo a one-year minimum training/mentoring program before they are promoted to the manager's position. To continually improve service for our valued clients, Collins Management is dedicated to hiring and developing the best managers and support staff. We achieve this with a heavy emphasis on education and training.